Personal Data Privacy Policy

General provisions

• The personal data operator is NL Collection S.R.L., registered in the Republic of Moldova and operating in accordance with the legislation of the Republic of Moldova, in particular Law No. 133 of 08.07.2011 on personal data protection.
• This Policy applies to all data you provide when visiting nlcollection.md, registering, placing an order, contacting support, or making online payments.

What data we collect

We may collect the following categories of personal data:

• First and last name
• Phone number
• Email address
• Delivery address (city, street, house, apartment)
• Payment details — only in encrypted form through a secure payment gateway
• IP address and browser technical data (cookies, device type, OS)
• Order and browsing history on the website

We do not collect excessive data and limit collection to information necessary to provide services.

Purposes of data processing

Your personal data is used exclusively for the following purposes:

• Processing and fulfilling your orders
• Organizing product delivery
• Processing online payments and preventing fraud
• Communicating with you regarding orders, returns, or exchanges
• Improving service quality and site functionality
• Sending informational and marketing messages (only with your consent)
• Complying with the legal requirements of the Republic of Moldova

Online payments

Online payments on nlcollection.md use a secure payment gateway certified according to the PCI DSS standard. Your bank card data (card number, expiration date, CVV) is not stored on our servers and is not accessible to our staff.

All transactions are carried out via SSL/TLS with data encryption. The payment system operator is solely responsible for payment data security in accordance with the acquiring bank and international payment system requirements.

By making an online payment, you agree to the payment operator's data processing terms.

Data disclosure to third parties

We do not sell, rent, or share your personal data with third parties, except in the following cases:

• Courier and logistics companies — to organize delivery
• Payment operators — to process transactions
• Government authorities — as required by the laws of the Republic of Moldova
• Technical partners (hosting, analytics) — solely to ensure site operation

All partners are obliged to maintain confidentiality and process data only for the stated purposes.

Cookies and analytics

The nlcollection.md website uses cookies to improve user experience, analyze traffic, and personalize content. Cookies are small files stored in your browser.

You can disable cookies in your browser settings. Please note that disabling cookies may limit site functionality (for example, cart or login).

We use analytics tools (including Google Analytics) to understand user behavior. This data is processed anonymously and does not identify you personally.

Data storage and protection

We apply technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or disclosure:

• Encryption of data in transit (SSL/TLS)
• Limited staff access to personal data
• Regular security audits
• Data storage on secure servers

Your data is stored no longer than necessary to achieve processing purposes or comply with legal requirements.

Your rights

Under the legislation of the Republic of Moldova, you have the right to:

• Access your personal data
• Request correction of inaccurate or outdated data
• Request deletion of your data ("right to be forgotten")
• Withdraw consent for processing at any time
• Object to processing for marketing purposes
• File a complaint with the National Center for Personal Data Protection of the Republic of Moldova

To exercise your rights, contact us at: orders@nlcollection.md

Minors

Our website is not intended for persons under 18 years old. We do not knowingly collect personal data of minors. If you believe a child has provided us with data without parental consent, contact us and we will promptly remove such information.

Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy. The current version is always available at nlcollection.md/privacy-policy. In case of material changes, we will notify you by email or via a notice on the website.

Contacts

For any questions related to personal data processing, you can contact us: